The effective payment happen when the doctor click on "Capture payment" on the interface of teleconsultation.
Collected fees from your consultations are transferred on your account at the end of each one.
This transfer normally takes less than one week. However, if you still have not received anything after 10 days, do not hesitate to contact us through the following address:
facturation@consulib.com
Display of the patient's bank account related to the acquirement of the guarantee
Some bank establishments make the capture of bank guarantee appear as an effective debit on the account. He can think that he will be withdrawn twice for this teleconsultation.
In reality the patient gets the guarantee back several days after the consultation.